I am sorry to state that our expertise in the AA counter in Newark was fewer than stellar – Of The 2 consumer service reps for the counter aiding passengers checking in, a person focused her time to ONLY First-class passengers, and another girl seemed to do as little as possible – far too fast paced worrying about what Absolutely everyone else was accomplishing – all other than what she may be accomplishing! As the line grew for a longer time, the less intrigued she grew to become, and her Mindset was horrific – It took us less the perfect time to get for the Airport than it did standing in line to check in! (more than an hour or so with only 4 folks before us). By the point we stepped up to your counter – a fresh consultant received on board – we needed to “serene ourselves down†– it is possible to think about how another forty or so people began to sense at the rear of us! When you regularly attempt to inform us, you “care†concerning the passenger, which unique could use a little bit of attitude adjustment – or find her another situation!
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I am pretty unsatisfied along with your customer service!!! I feel it had been much less expensive for you personally To achieve this to me than to operate the flight that I was at first on, since the flight wasn't comprehensive.
27th Oct. I flew from Chicago to Manchester on AA54. You employed a B757 which was totally unsuitable to get a seven hr journey. The seats spec/recline/legroom were what I'd personally anticipate on a vacation constitution or commuter flight of 1 hour. Also, the examining light did not operate and in addition to the film there was no channel open up for songs.
It’s fascinating to me that it's got come to this avenue. I have accomplished a large amount of investigation Online to attempt to uncover an E mail Handle that would head to the corporation directly.
Obtaining just completed (3/18) a flight from Miami Airport to Philadelphia, we observed that the service while in the Miami Airport via the American Airline individuals wasn't in step with successful or Expert service. We got incorrect Instructions to our Examine-in locale, nonetheless whenever we experienced for getting in line for any safety Check out. We were being despatched to the incorrect locale for that functionality.
I even tried contacting on the phone and bought nowhere; all I could listen to is a recurrent information and Once i ask for to speak to client relations, I'd get cling up on.
senores American Airways me dirigo a ustedes yo Yolanda Alvarado,mande una nota anterior la cual no se si llego resumo perdi mi conexion saliendo vuelo retrazado 4 minutos tarde que tenia saliendo de Caracas to Miami vuelo 914 code#UQAHQD/AA perdi mi conexion yendo a NY y tuve que acarrear yo con los gastos no es justo que el vuelo se retraso por website traffic aereo y yo pague con lodge y comida agradeceria y se me rreconozca lo ocurrido esto ocurrio el dia 23 de Agosto de 2014sin mas agradezco su atencion 201 921 8130 o mi mail gracias
I realize that it might be a while prior to USAIR and American computer software will likely be synched. But, there is no cause for your agents to become so disconnected.
My husband And that i had flight reservations for these days (March 15, 2014) and following a routine coronary heart scan on Wednesday of the 7 days, he was diagnosed that has a critical coronary heart dilemma. On Friday, March fourteen, 2014 he experienced to have a coronary heart catherization and it absolutely was difficult for us to go on our family vacation. I referred to as American Airlines Customer Service and was properly advised “difficult luckâ€.
i acquired a ticket #TMRYPL on jan 1 2016 departing bflo ny to melbourne, fla, i was not able to use the ticket and experienced dr. Observe to substantiate when calling a person within your agents I had been explained to although the credit is check my site fo r130.
I booked a visit to Cabo,Mx.with AA holidays.Around the returned vacation we have been booked with USAir.the flight was cancelled since based on the agent there was no aircraft to fly us again to Monterey.We had to spend
Distressing ample to pay for a large rate for that round-journey ticket, distressing more than enough that there was a end —— I have had a handful of non-stoppers likely to Cleveland from Albany prior to now. It will make me worried about traveling.
I traveled quite lately on just one within your planes, I've generally been happy nevertheless, this knowledge left me Using the query, “Why need to I take advantage of this airline?â€. I left L.A. to fly to Phoenix I had been returning household immediately after caring for my sister and necessary to get residence as soon as possible for the reason that my spouse was injured in your house. Prior to the plane remaining there were computer challenges and once we landed the ramp wouldn’t open up we had to be “towed †to a different gate. “We didn't disembark within the aircraft till the last demand my following flight. I understand that you will discover issues that come about nevertheless the service was Lower than expectations. At no time did any person say we are sorry, apart from the pilot said, “Perfectly I don’t know what to mention issues transpire, I guess sorry might be fantastic.